| Date |
# |
Topic |
09:00-11:30 |
12:30-16:00 |
| Sept. 07 |
01 |
Service businesses in a global economy
[references]
|
- Opening
- Innovation and service challenge to management
- Strategic agility
- Global innovation and service challenge
|
- Dr. Taina Tukiainen
- Dr. Mikko Kosonen, Special Advisor, Nokia Group
- David Ing, IBM
|
- Information about the Masters of Industrial Management Studies
- Global economy and services
|
- Dr. Taina Tukiainen
- Tech (Lic.) Minna Takala, Nokia
- David Ing, IBM
|
| Sept. 08 |
02 |
The nature of services businesses
[references]
[presentations]
|
- Team Leadership
And Competences
- (Team types, evolution, techniques)
- (Inspiring and motivating people)
- Greetings from Engineering Association for Masters Studies
|
- Prof. Leenamaija Otala, HUT, Stadia
- Hannu Saarikangas, Director of Engineering Association
|
- Team Leadership (continued)
- Team Leadership in IBM
- Belbin test for participants
|
- Prof. Leenamaija Otala, HUT, Stadia
- David Ing, IBM
|
| Sept. 14 |
03 |
Customer experience design and the voice of the customer
[references]
|
- Opening
- Customer and market outlook and customer experiences
- Case: Nokia customer management and segmentation
|
- Dr. Taina Tukiainen
- Dr. Jan Feller, Nokia / Enrique Pena Nokia
|
- Beyond customer satisfaction
- Customer management
- Understanding the customer
- Designing the customer-centric organization
|
- Discussion leaders: Teemu Laakso and Tomi Maaniemi
- Dr. Taina Tukiainen
- Jan Kajander, Bearing Point
|
| Sept. 15 |
04 |
Client management and relationship alignment
[references]
[presentations]
|
- Towards collaborative client management in the service society
|
- Tech(Lic.) Minna Takala, Nokia
- Discussion leader: Tommi Järvinen
|
- Strategic development with clients
- Collaborative views
- Case: Paper Industry
|
- Dr. Thomas Rohweder, Loparex
|
| Sept. 21 |
05 |
Business model innovation and strategic development
[references]
[presentations]
|
- Strategic development and business models
- Case: Business models
|
- Dr. Thomas Rohweder, Loparex
|
- Intercultural management working across borders
|
- Discussion leader: Sami Vainio-Palkeinen
- Dr. Satu Teerikangas, HUT
|
| Sept. 22 |
06 |
Business process modelling and operations innovation
[references]
|
- International business and business models
- Case: Shell
|
|
- Challenges of Multinational Corporations in International Finance
- Masters degree project
|
- Discussion leaders
- Prof. Thomas Schuster
- Dr. Taina Tukiainen
- Discussion leader: Abdi Jama
|
| Sept. 28 |
07 |
Research methods: pragmatic and constructive designs |
- Research presentation : Silent forces in Mergers & acquisitions
- The principles of research methods
|
- Dr. Satu Teerikangas
- Phil(lic.) Marjatta Huhta
|
- Research clinics for supporting Masters thesis project
|
- Dr. Taina Tukianen
- Dr. Satu Teerikangas
- Dr. Thomas Rhoweder
- Phil(lis) Marjatta Huhta
- Discussion leader: Ilkka Sampio
|
| Sept. 29 |
08 |
Research methods: survey and hermeneutic designs |
- The principles of research methods continue
- Creating a learning organization
- Managing competence and knowledge
|
- Phil(lic.) Marjatta Huhta
- Prof. Leenamaija Otala
|
- Research clinics for supporting Masters thesis project
|
- Phil(lic.) Marjatta Huhta
- Dr. Taina Tukianen
- Dr. Satu Teerikangas
- Dr. Thomas Rhoweder
- Discussion leader: Ilkka Sompio
|
| Oct. 05 |
09 |
Solution design; cases in telecom services |
- Business case development for telecom operators and providers
- Team work
|
|
- Business case development for telecom operators and providers
- Team work
|
- Discussion leader: Tuukka Lindfors, Tomi Liimatainen and Jakub Wojnar
- CESIM Oy
- Cesim SimCom
|
| Oct. 06 |
10 |
Service encounters and capacity management; cases in hospitality services |
- Competence strategy
- Networks and
partnerships based on
competence
|
|
- Case: Financial services
- Case: Japanese restaurant
|
- Discussion leaders: Heli Etuaro and Jarno Mäki
- Director Antti Larvala, Nordea
- Restaurant owner
|
| Oct. 12 |
11 |
Human capital and communities of practice; cases in health services |
- Competence
development (particularly management
competence development)
- Case: Kone Corporation
|
- Helena Terho SVP, Kone HQ
- Prof. Leemamaija Otala
|
- Leading knowledge
workers
|
- Prof. Leenamaija Otala
- Discussion leader: Helmut Scheller
|
| Oct. 13 |
12 |
Service leadership; cases in education services |
- Leadership and management, developing myself as a leader
- Personal leadership profile
|
|
- Me as a learner
- Learning style test
- Case: ProCompetence
|
- Prof. Leenamaija Otala
- Discussion leadet: Arto Lehtola
|
| Oct. 19 |
13 |
Autumn holiday |
|
|
|
|
| Oct. 20 |
14 |
Autumn holiday |
|
|
|
|
| Monday, Oct. 23 |
15 |
Innovation and service management (with NJIT executive students) |
- 9:00-10:45 optional: Visit to Nokia Ruoholahti, Nokia Research Center NRC, Itämerenkatu 13, Helsinki
- 11:00-12:00 optional: Visit to F-Secure, Tammasaarenkatu 7, Helsinki
- Transportation to Nokia House, Keilalahdentie 2-4, Espoo
|
- Overview Nokia & Services, Minna Takala; ServiceResearch at NRC , Malu Chand
- Miska Hakala (F-Secure host)
|
- "Service Innovation" Workshop
- Themes: Service Creation in Global Context (B2B & B2C); Moments of Truth and Measures for Success
- 13:00 Lunch and expectations
- 13:15 Welcome and Introduction
- 13:30 Team work, World Cafe method
- 15:15 Group presentations and discussion
- 16:30 Summary of the day and conclusions
- 17:00 Close
|
- DLH, MT, TT, DI
- Student presentations
|
| Tuesday, Oct. 24 |
16 |
Innovation and service management (with NJIT executive students) |
- 9:00-11:00 optional: Visit to Kone Corporation, Keilasatama 3, Espoo
- 11:00-12:30 optional: Visit to InnoSpa and Lunch, Valkjärventie 7B, Espoo
|
- Lea Lehtinen (Kone host)
- Tuula Antola (Innospa host)
|
- 13:00-15:00 optional: Visit to Planmeca, Asentajankatu 6, Helsinki
- 15:30 optional: Visit to Design Forum, Erottajankatu 7, Helsinki
|
- Marcus Palmqvist (Planmeca host)
|
| Oct. 26 |
17 |
Servive delivery and collaboration and outsourcing
Outsourcing
|
- Professional services
- Restructuring business by outsourcing
- Case: Dell
- Case: Nokia
|
- Dr. Taina Tukainen
- David Ing
|
- Innovation management
- Presentations by discussion leaders
|
- Discussion leader: Matti Virtanen
- Anita Navaratnam, Nokia
|
| Oct. 27 |
18 |
Enterpreneurism; cases in Chinese and Japanese -style business |
- Enterpreneurism challenge
- Case: Second Life
|
|
- Chinese enterpreneurism
- Japanese style business
- Case: Chinese style in paper industry,
Western world view
|
- Prof. Tatu Koljonen, VTT
- Discussion leader: Kari Hämäläinen
|
| Nov. 02 |
19 |
Telecom services and service quality; cases in European-style business |
- Telecom services
- Service quality
- Case: Nokia quality forum and take quality personally
- Case: Nokia Siemens joint venture
|
- Kaisa Ilola
- Tech (Lic.) Minna Takala, Nokia
|
- European style businesses
- Cases: Nokia, SAP
|
- Discussion leader: Vesa Aaltonen
|
| Nov. 03 |
20 |
Interim business project reviews (1)
[presentations]
|
- Innovation management and company research
|
- Tuula Antola, CEO InnoSpa Research
|
- Research clinics for supporting Masters thesis project
|
- Dr. Taina Tukianen
- Dr. Satu Teerikangas
- Dr. Thomas Rhowede
- Phil(lis) Marjatta Huhta
|
| Nov. 09 |
21 |
Interim business project reviews (2) |
- The principles of research methods, continued
- Reporting intellectual capital
|
- Phil(lic.) Marjatta Huhta
- Prof. Leenamaija Otala
|
- Research clinics for supporting Masters thesis project
|
- Dr. Taina Tukianen
- Dr. Thomas Rhowede
- Phil(lis) Marjatta Huhta
|
| Nov. 10 |
22 |
Technology architecture; cases in information technology services |
- The principles of research methods, continued
- Framework of technology architectures
|
|
- Case: ICT-services
- Case: TietoEnator
|
- TBD
- Discussion leader: Jari Lappeteleläinen
|
| Nov. 16 |
23 |
Service supply chains; cases in logistics and transportation services
[presentations]
|
- The supply chain perspective to services
- High Technology Association visit (12:00)
|
- Tech (Lic.) Marja Blomqvist
- Mervi Karikorpi
- Mervi Sibakov
|
|
- Tech(Lic.) Jaana Auramo
- Discussion leader: Jussi Mertjärvi
|
| Nov. 17 |
24 |
Ventures; cases in Anglo-American-style business
[presentations]
|
- Strategic management and venturing
|
- Prof. Annaleena Parhankangas
|
- Case: UPM-Kymmene
- Case: Venture fund
|
- Dr. Thomas Rhoweder
- Discussion leader: Olga Emalianovits
|
| Nov. 23 |
25 |
Alliances; cases in Latin-style business |
- How do alliances succeed or fail
|
- Dr. Satu Teerikangas
- Dr. Taina Tukainen
|
- Alliances & Ventures
- Latin style business
- Discussion
|
- Dr. Satu Teerikangas
- Dr. Taina Tukiainen
- Discussion leader: Jose Velasco
|
| Nov. 24 |
26 |
Industrial policy; cases in Scandinavian-style business
[presentations]
|
- Technology management
- Architectures
|
|
- Organization development and tools
- CP7
- Six Sigma
|
- Tech (lic) Minna Takala
- Discussion leader:Jukka Hovi
|
| Nov. 30 |
27 |
Customer interfaces |
- How to become an entrepreneur in service business ?
- How to involve and engage end-users into the product and service development process
- Case: IDEAN
|
|
- The Importance of Customer Interface in Telecom Business
- Case: TeliaSonera
|
- Director Kaisa Ilola TeliaSonera
- Discussion leader: Sakari Sistonen
|
| Dec. 01 |
28 |
Sustainability and competitiveness |
- Competitiveness of Nations
- Challenges and Practicalities in Strategy Implementation
|
- Research Director Dr. Timo Hämäläinen Sitra
- Prof. Saku Mantere Hanken
|
- Business transformation and change
|
- Jussi Sairainen Bearing Point
- Discussion leader: Timo Selonen
|
| Dec. 07 |
29 |
Business networks, strategic balance and governance |
|
- Prof. Leenamaija Otala, HUT
|
- Alliances and collaboration with industry
- Cas: SAP
|
- Dr. Thomas Rhoweder
- Director Kari Aarvala SAP
- Discussion leader: Marko Veneranta
|
| Dec. 08 |
30 |
Overview and conclusion of the semester |
|
- Taina Tukiainen
- Minna Takala
|
|
- Taina Tukiainen
- Minna Takala
|
| --> |
Thesis activities: Devise project plan (January 8 -12) |
| Jan. 12 |
31 |
Research salon with visiting scholars |
- Leadership and innovation
- The architecture of me.com
|
- Gary Metcalf, Interconnections LLC
- David Ing, IBM
- Marianne Kosits, IBM
- Teresa Daniel, Fielding Institute
|
|
|
| --> |
Thesis activities: Specifying the research question (January 15-19) |
| Jan. 18 |
32 |
National competitiveness and innovation |
- Tekes presentation
- Sitra presentation
|
|
- Enabling innovation through online communities
- Structuring a thesis
- Coaching on individual thesis topics
|
|
| --> |
Thesis activities: Search for knowledge / theory (January 22 - February 2) |
| Feb. 1 |
Due date: Thesis plan (research plan, research design) |
- E-mail to Taina Tukiainen and Marjatta Huhta
- Post to Rendez blog
|
| Feb. 1 |
33 |
Master's thesis workshop: thesis plans |
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
- Marjatta Huhta
|
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
|
| Feb. 2 |
34 |
Case presentations |
|
|
|
|
| --> |
Thesis activities: Data collection: interviews, experiments, diaries, surveys, ... (February 5-16) |
| Feb. 16 |
35 |
Master's thesis workshop |
|
|
|
|
| --> |
Thesis activities: Analyzing data (February 19-23) |
| --> |
Thesis activities: Analyzing data, creating outline, checking research focus (February 26 - March 2) |
| Mar. 1 |
36 |
Master's thesis workshop: thesis writing (at P412) |
|
|
|
|
| Mar. 2 |
37 |
Master's thesis workshop: thesis writing (at P412) |
|
|
|
|
| --> |
Thesis activities: Continue writing (March 5-16) |
| Mar. 15 |
Due date: Thesis, version 1 (30% of writing complete)
- Title page, table of contents, introduction, 5-6 pages of background, some analysis
|
- E-mail to Taina Tukiainen and Marjatta Huhta
- Post to Rendez blog
|
| Mar. 16 |
38 |
Master's thesis workshop: content reviews |
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
|
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
|
| --> |
Thesis activities: Continue analysis and writing (March 19-30) |
| Mar. 30 |
39 |
Master's thesis workshop: thesis writing (at P412) |
|
|
|
|
| Apr. 5 |
Due date: Thesis, version 2 (50% of writing complete)
- Revision of 30% version, plus all background, most of analysis, and references
|
- E-mail to Taina Tukiainen and Marjatta Huhta
- Post to Rendez blog
|
| Apr. 13 |
40 |
Master's thesis workshop: thesis writing (at P412) |
|
|
|
|
| --> |
Thesis activities: Continue writing (April 16-27) |
| Apr. 27 |
41 |
Master's thesis workshop: thesis writing (at P412) |
|
|
|
|
| --> |
Thesis activities: Preparation of presentation (Powerpoint) and defence (April 30 - May 4) |
| May 4 |
Due date: Thesis, version 3 (100% of writing complete)
- Complete content: Abstract in English (and Finnish), Preface, List of Abbreviations, Recommendations / Conclusions / Managerial Implications, Appendices
|
- E-mail to Taina Tukiainen and Marjatta Huhta
- Post to Rendez blog
|
| May 10 |
42 |
Master's theses presentations |
- Thesis presentations with opponents
- Final grading of theses, with directions for final revisions
- Student group 1
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
- Marjatta Huhta
|
- Thesis presentations with opponents
- Final grading of theses, with directions for final revisions
- Student group 2
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
- Marjatta Huhta
|
| --> |
Thesis activities: Master's studies into covers (May 7-11) |
| May 11 |
43 |
Master's theses presentatations |
- Thesis presentations with opponents
- Final grading of theses, with directions for final revisions
- Student group 3
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
- Marjatta Huhta
|
- Thesis presentations with opponents
- Final grading of theses, with directions for revisions
- Student group 4
|
- Taina Tukiainen
- Thomas Rohweder
- Satu Teerikangas
- Marjatta Huhta
|
| May 14 |
Grading committee meeting |
| May 21 |
Bound copies of final (revised) thesis submitted |
| May 25 |
Graduation (commencing at 10 a.m.) |
