Lectures

Stadia 2007 Sessions

The schedule for 2007 is now maintained offline, and will be posted periodically.

The program schedule for fall 2007 was updated on 2007/09/20.

The reading list was updated on 2007/09/20.

Submitted by daviding on Thu, 2007-09-06 08:11.
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2006/01/18 Timo Hämäläinen, National Competitiveness and Social Innovation

Timo Hämäläinen, research director at Sitra, gave a talk in yesterday's class that may have been the best presentation that I've heard in Finland. It probably was the best presentation that I've heard in a year.

Clearly, he has depth on the subject of social innovation, based on his 2003 book on National Competitiveness and Economic Growth. I was impressed by his reading of Karl Marx on technological determinism, because the mention of Karl Marx tends to turn off North American audiences. (Timo said that Marx's ideas on communism didn't work out, but the ideas on technological determinism have proved to be useful and durable.)

In addition to describing a detailed framework towards a social innovation policy for Finland, he outlined a review of Europe in the Golden Age, a recently published book by Anthony Giddens. Unfortunately, Timo said that his review was written only in Finnish. (I'd like to see it in English).

The slides are attached below, but it was a lot easier to learn from Timo's talk. (It's too bad that I didn't bring a recorder!)

Submitted by daviding on Fri, 2007-01-19 10:18.
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2006/09/06 Launch of Stadia class

What are these students looking at?

Master's Students at Stadia

These are some of the candidates for the Master's degree in International Service Business Management at the Helsinki Polytechnic Stadia, in the first week of the class.

Submitted by daviding on Thu, 2006-12-07 01:52.
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Business and life in Wuhu, Anhui, PRC

In the lecture on October 27 on Chinese style business, we had a high-level economic discussion of China's rising economy, as well as some discussion of business practices.

For a first-hand account of a westerner's view of China, take a look at the blog on The Global Silk Road. This blog is written by Brian Hilton, who I've seen frequently at annual meetings of the International Society for the Systems Sciences.

In particular, read the entry on Welcoming WuHu: Anhui Province??, China??. Wuhu City Online says that that it has a "population of whole city is 2,202,600 and that of downtown is 658,800". This isn't a city on the scale of Shanghai or Beijing that makes the daily newspaper, but Brian's description certainly names companies that you might see as prominent in the future.

Brian is co-author of a book titled "The Global Silk Road" that you can view on Amazon.

 

Submitted by daviding on Sun, 2006-11-26 16:55.
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Stadia 2006 Sessions

[jump to current month]

This schedule will be revised as the course evolves. To receive e-mail notification of changes, subscribe to this page.

Last updated on 2007/01/21 by David Ing

See also the deadlines for submissions for credits, updated on 2006/10/26 by David Ing and Taina Tukiainen.

 

Date # Topic 09:00-11:30 12:30-16:00
Sept. 07 01

Service businesses in a global economy

[references]
  • Opening
  • Innovation and service challenge to management
  • Strategic agility
  • Global innovation and service challenge
  • Dr. Taina Tukiainen
  • Dr. Mikko Kosonen, Special Advisor, Nokia Group
  • David Ing, IBM
  • Information about the Masters of Industrial Management Studies
  • Global economy and services
  • Dr. Taina Tukiainen
  • Tech (Lic.) Minna Takala, Nokia
  • David Ing, IBM
Sept. 08 02

The nature of services businesses

[references]

[presentations]

  • Team Leadership
    And Competences
  • (Team types, evolution, techniques)
  • (Inspiring and motivating people)
  • Greetings from Engineering Association for Masters Studies
  • Prof. Leenamaija Otala, HUT, Stadia
  • Hannu Saarikangas, Director of Engineering Association
  • Team Leadership (continued)
  • Team Leadership in IBM
  • Belbin test for participants
  • Prof. Leenamaija Otala, HUT, Stadia
  • David Ing, IBM
Sept. 14 03

Customer experience design and the voice of the customer

[references]

  • Opening
  • Customer and market outlook and customer experiences
  • Case: Nokia customer management and segmentation
  • Dr. Taina Tukiainen
  • Dr. Jan Feller, Nokia / Enrique Pena Nokia
  • Beyond customer satisfaction
  • Customer management
  • Understanding the customer
  • Designing the customer-centric organization
  • Discussion leaders: Teemu Laakso and Tomi Maaniemi
  • Dr. Taina Tukiainen
  • Jan Kajander, Bearing Point
Sept. 15 04

Client management and relationship alignment

[references]

[presentations]

  • Towards collaborative client management in the service society
  • Tech(Lic.) Minna Takala, Nokia
  • Discussion leader: Tommi Järvinen
  • Strategic development with clients
  • Collaborative views
  • Case: Paper Industry
  • Dr. Thomas Rohweder, Loparex
Sept. 21 05

Business model innovation and strategic development

[references]

[presentations]

 
  • Strategic development and business models
  • Case: Business models
  • Dr. Thomas Rohweder, Loparex
  • Intercultural management working across borders
  • Discussion leader: Sami Vainio-Palkeinen
  • Dr. Satu Teerikangas, HUT
Sept. 22 06

Business process modelling and operations innovation

[references]

  • International business and business models
  • Case: Shell
  • Dr. Satu Teerikangas
  • Challenges of Multinational Corporations in International Finance
  • Masters degree project
  • Discussion leaders
  • Prof. Thomas Schuster
  • Dr. Taina Tukiainen
  • Discussion leader: Abdi Jama
Sept. 28 07 Research methods: pragmatic and constructive designs
  • Research presentation : Silent forces in Mergers & acquisitions
  • The principles of research methods
  • Dr. Satu Teerikangas
  • Phil(lic.) Marjatta Huhta
  • Research clinics for supporting Masters thesis project
  • Dr. Taina Tukianen
  • Dr. Satu Teerikangas
  • Dr. Thomas Rhoweder
  • Phil(lis) Marjatta Huhta
  • Discussion leader: Ilkka Sampio
Sept. 29 08 Research methods: survey and hermeneutic designs
  • The principles of research methods continue
  • Creating a learning organization
  • Managing competence and knowledge
  • Phil(lic.) Marjatta Huhta
  • Prof. Leenamaija Otala
  • Research clinics for supporting Masters thesis project
  • Phil(lic.) Marjatta Huhta
  • Dr. Taina Tukianen
  • Dr. Satu Teerikangas
  • Dr. Thomas Rhoweder
  • Discussion leader: Ilkka Sompio
Oct. 05 09 Solution design; cases in telecom services
  • Business case development for telecom operators and providers
  • Team work
  • CESIM Oy
  • Cesim SimCom
  • Business case development for telecom operators and providers
  • Team work
  • Discussion leader: Tuukka Lindfors, Tomi Liimatainen and Jakub Wojnar
  • CESIM Oy
  • Cesim SimCom
Oct. 06 10 Service encounters and capacity management; cases in hospitality services
  • Competence strategy
  • Networks and
    partnerships based on
    competence
  • Prof. Leenamaija Otala
  • Case: Financial services
  • Case: Japanese restaurant
  • Discussion leaders: Heli Etuaro and Jarno Mäki
  • Director Antti Larvala, Nordea
  • Restaurant owner
Oct. 12 11 Human capital and communities of practice; cases in health services
  • Competence
    development (particularly management
    competence development)
  • Case: Kone Corporation
  • Helena Terho SVP, Kone HQ
  • Prof. Leemamaija Otala
  • Leading knowledge
    workers
  • Prof. Leenamaija Otala
  • Discussion leader: Helmut Scheller
Oct. 13 12 Service leadership; cases in education services
  • Leadership and management, developing myself as a leader
  • Personal leadership profile
  • Prof. Leenamaija Otala
  • Me as a learner
  • Learning style test
  • Case: ProCompetence
  • Prof. Leenamaija Otala
  • Discussion leadet: Arto Lehtola
Oct. 19 13 Autumn holiday
          Oct. 20 14 Autumn holiday
                  Monday, Oct. 23 15 Innovation and service management (with NJIT executive students)
                  • 9:00-10:45 optional: Visit to Nokia Ruoholahti, Nokia Research Center NRC, Itämerenkatu 13, Helsinki
                  • 11:00-12:00 optional: Visit to F-Secure, Tammasaarenkatu 7, Helsinki
                  • Transportation to Nokia House, Keilalahdentie 2-4, Espoo
                  • Overview Nokia & Services, Minna Takala; ServiceResearch at NRC , Malu Chand
                  • Miska Hakala (F-Secure host)
                  • "Service Innovation" Workshop
                  • Themes: Service Creation in Global Context (B2B & B2C); Moments of Truth and Measures for Success
                  • 13:00 Lunch and expectations
                  • 13:15 Welcome and Introduction
                  • 13:30 Team work, World Cafe method
                  • 15:15 Group presentations and discussion
                  • 16:30 Summary of the day and conclusions
                  • 17:00 Close
                  • DLH, MT, TT, DI
                  • Student presentations
                  Tuesday, Oct. 24 16 Innovation and service management (with NJIT executive students)
                  • 9:00-11:00 optional: Visit to Kone Corporation, Keilasatama 3, Espoo
                  • 11:00-12:30 optional: Visit to InnoSpa and Lunch, Valkjärventie 7B, Espoo
                  • Lea Lehtinen (Kone host)
                  • Tuula Antola (Innospa host)
                  • 13:00-15:00 optional: Visit to Planmeca, Asentajankatu 6, Helsinki
                  • 15:30 optional: Visit to Design Forum, Erottajankatu 7, Helsinki
                  • Marcus Palmqvist (Planmeca host)
                  Oct. 26 17

                  Servive delivery and collaboration and outsourcing

                  Outsourcing

                  • Professional services
                  • Restructuring business by outsourcing
                  • Case: Dell
                  • Case: Nokia
                  • Dr. Taina Tukainen
                  • David Ing
                  • Innovation management
                  • Presentations by discussion leaders
                  • Discussion leader: Matti Virtanen
                  • Anita Navaratnam, Nokia
                  Oct. 27 18 Enterpreneurism; cases in Chinese and Japanese -style business
                  • Enterpreneurism challenge
                  • Case: Second Life
                  • David Ing
                  • Chinese enterpreneurism
                  • Japanese style business
                  • Case: Chinese style in paper industry,
                    Western world view
                  • Prof. Tatu Koljonen, VTT
                  • Discussion leader: Kari Hämäläinen
                  Nov. 02 19 Telecom services and service quality; cases in European-style business
                  • Telecom services
                  • Service quality
                  • Case: Nokia quality forum and take quality personally
                  • Case: Nokia Siemens joint venture
                  • Kaisa Ilola
                  • Tech (Lic.) Minna Takala, Nokia
                  • European style businesses
                  • Cases: Nokia, SAP
                  • Discussion leader: Vesa Aaltonen
                  Nov. 03 20 Interim business project reviews (1)

                  [presentations]

                  • Innovation management and company research
                  • Tuula Antola, CEO InnoSpa Research
                  • Research clinics for supporting Masters thesis project
                  • Dr. Taina Tukianen
                  • Dr. Satu Teerikangas
                  • Dr. Thomas Rhowede
                  • Phil(lis) Marjatta Huhta
                  Nov. 09 21 Interim business project reviews (2)
                  • The principles of research methods, continued
                  • Reporting intellectual capital
                  • Phil(lic.) Marjatta Huhta
                  • Prof. Leenamaija Otala
                  • Research clinics for supporting Masters thesis project
                  • Dr. Taina Tukianen
                  • Dr. Thomas Rhowede
                  • Phil(lis) Marjatta Huhta
                  Nov. 10 22 Technology architecture; cases in information technology services
                  • The principles of research methods, continued
                  • Framework of technology architectures
                  • Marjatta Huhta
                  • Case: ICT-services
                  • Case: TietoEnator
                  • TBD
                  • Discussion leader: Jari Lappeteleläinen
                  Nov. 16 23

                  Service supply chains; cases in logistics and transportation services

                  [presentations]

                   
                  • The supply chain perspective to services
                  • High Technology Association visit (12:00)
                  • Tech (Lic.) Marja Blomqvist
                  • Mervi Karikorpi
                  • Mervi Sibakov
                  • Case study
                  • Tech(Lic.) Jaana Auramo
                  • Discussion leader: Jussi Mertjärvi
                  Nov. 17 24 Ventures; cases in Anglo-American-style business

                  [presentations]
                  • Strategic management and venturing
                  • Prof. Annaleena Parhankangas
                  • Case: UPM-Kymmene
                  • Case: Venture fund
                  • Dr. Thomas Rhoweder
                  • Discussion leader: Olga Emalianovits
                  Nov. 23 25 Alliances; cases in Latin-style business
                  • How do alliances succeed or fail
                  • Dr. Satu Teerikangas
                  • Dr. Taina Tukainen
                  • Alliances & Ventures
                  • Latin style business
                  • Discussion
                  • Dr. Satu Teerikangas
                  • Dr. Taina Tukiainen
                  • Discussion leader: Jose Velasco
                  Nov. 24 26 Industrial policy; cases in Scandinavian-style business

                  [presentations]
                  • Technology management
                  • Architectures
                  • Dr. Päivi Tossavainen
                  • Organization development and tools
                  • CP7
                  • Six Sigma
                  • Tech (lic) Minna Takala
                  • Discussion leader:Jukka Hovi
                  Nov. 30 27 Customer interfaces
                  • How to become an entrepreneur in service business ?
                  • How to involve and engage end-users into the product and service development process
                  • Case: IDEAN
                  • Mikko-Pekka Hanski
                  • The Importance of Customer Interface in Telecom Business
                  • Case: TeliaSonera
                  • Director Kaisa Ilola TeliaSonera
                  • Discussion leader: Sakari Sistonen
                  Dec. 01 28 Sustainability and competitiveness
                  • Competitiveness of Nations
                  • Challenges and Practicalities in Strategy Implementation
                  • Research Director Dr. Timo Hämäläinen Sitra
                  • Prof. Saku Mantere Hanken
                  • Business transformation and change
                  • Jussi Sairainen Bearing Point
                  • Discussion leader: Timo Selonen
                  Dec. 07 29 Business networks, strategic balance and governance
                  • Boards
                  • Prof. Leenamaija Otala, HUT
                  • Alliances and collaboration with industry
                  • Cas: SAP
                  • Dr. Thomas Rhoweder
                  • Director Kari Aarvala SAP
                  • Discussion leader: Marko Veneranta
                  Dec. 08 30 Overview and conclusion of the semester
                  • Highlights
                    • Taina Tukiainen
                    • Minna Takala
                      • Reward and recognition
                        • Taina Tukiainen
                        • Minna Takala
                          --> Thesis activities: Devise project plan (January 8 -12)
                          Jan. 12 31 Research salon with visiting scholars
                          • Leadership and innovation
                          • The architecture of me.com
                          • Gary Metcalf, Interconnections LLC
                          • David Ing, IBM
                          • Marianne Kosits, IBM
                          • Teresa Daniel, Fielding Institute
                          • (adjourned)
                          • (adjourned)
                          --> Thesis activities: Specifying the research question (January 15-19)
                          Jan. 18 32 National competitiveness and innovation
                          • Tekes presentation
                          • Sitra presentation
                          • Enabling innovation through online communities
                          • Structuring a thesis
                          • Coaching on individual thesis topics
                          --> Thesis activities: Search for knowledge / theory (January 22 - February 2)
                          Feb. 1 Due date: Thesis plan (research plan, research design)
                          • E-mail to Taina Tukiainen and Marjatta Huhta
                          • Post to Rendez blog
                          Feb. 1 33 Master's thesis workshop: thesis plans
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Marjatta Huhta
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          Feb. 2 34 Case presentations
                          • Group case presentations
                          • Prof. Leenamaija Otala
                          • Group case presentations
                          • Prof. Leenamaija Otala
                          --> Thesis activities: Data collection: interviews, experiments, diaries, surveys, ... (February 5-16)
                          Feb. 16 35 Master's thesis workshop
                          • Marjatta Huhta
                          • Marjatta Huhta
                          --> Thesis activities: Analyzing data (February 19-23)
                          --> Thesis activities: Analyzing data, creating outline, checking research focus (February 26 - March 2)
                          Mar. 1 36 Master's thesis workshop: thesis writing (at P412)
                          • Marjatta Huhta
                          • Marjatta Huhta
                          Mar. 2 37 Master's thesis workshop: thesis writing (at P412)
                          • Marjatta Huhta
                          • Marjatta Huhta
                          --> Thesis activities: Continue writing (March 5-16)
                          Mar. 15

                          Due date: Thesis, version 1 (30% of writing complete)

                          • Title page, table of contents, introduction, 5-6 pages of background, some analysis
                          • E-mail to Taina Tukiainen and Marjatta Huhta
                          • Post to Rendez blog
                          Mar. 16 38 Master's thesis workshop: content reviews
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          --> Thesis activities: Continue analysis and writing (March 19-30)
                          Mar. 30 39 Master's thesis workshop: thesis writing (at P412)
                          • Marjatta Huhta
                          • Marjatta Huhta
                          Apr. 5

                          Due date: Thesis, version 2 (50% of writing complete)

                          • Revision of 30% version, plus all background, most of analysis, and references
                          • E-mail to Taina Tukiainen and Marjatta Huhta
                          • Post to Rendez blog
                          Apr. 13 40 Master's thesis workshop: thesis writing (at P412)
                          • Marjatta Huhta
                          • Marjatta Huhta
                          --> Thesis activities: Continue writing (April 16-27)
                          Apr. 27 41 Master's thesis workshop: thesis writing (at P412)
                          • Marjatta Huhta
                          • Marjatta Huhta
                          --> Thesis activities: Preparation of presentation (Powerpoint) and defence (April 30 - May 4)
                          May 4

                          Due date: Thesis, version 3 (100% of writing complete)

                          • Complete content: Abstract in English (and Finnish), Preface, List of Abbreviations, Recommendations / Conclusions / Managerial Implications, Appendices
                          • E-mail to Taina Tukiainen and Marjatta Huhta
                          • Post to Rendez blog
                          May 10 42 Master's theses presentations
                          • Thesis presentations with opponents
                          • Final grading of theses, with directions for final revisions
                          • Student group 1
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Marjatta Huhta
                          • Thesis presentations with opponents
                          • Final grading of theses, with directions for final revisions
                          • Student group 2
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Marjatta Huhta
                          --> Thesis activities: Master's studies into covers (May 7-11)
                          May 11 43 Master's theses presentatations
                          • Thesis presentations with opponents
                          • Final grading of theses, with directions for final revisions
                          • Student group 3
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Marjatta Huhta
                          • Thesis presentations with opponents
                          • Final grading of theses, with directions for revisions
                          • Student group 4
                          • Taina Tukiainen
                          • Thomas Rohweder
                          • Satu Teerikangas
                          • Marjatta Huhta
                          May 14 Grading committee meeting
                          May 21 Bound copies of final (revised) thesis submitted
                          May 25 Graduation (commencing at 10 a.m.)
                          Submitted by daviding on Tue, 2006-09-05 13:33.
                          ( categories: )