Stadia 2006 Sessions

This schedule will be revised as the course evolves. To receive e-mail notification of changes, subscribe to this page.

Last updated on 2007/01/21 by David Ing

See also the deadlines for submissions for credits [2], updated on 2006/10/26 by David Ing and Taina Tukiainen.

Date	#	Topic	09:00-11:30		12:30-16:00
Sept. 07	01	Service businesses in a global economy [references [3]]	Opening Innovation and service challenge to management Strategic agility Global innovation and service challenge	Dr. Taina Tukiainen Dr. Mikko Kosonen, Special Advisor, Nokia Group David Ing, IBM	Information about the Masters of Industrial Management Studies Global economy and services	Dr. Taina Tukiainen Tech (Lic.) Minna Takala, Nokia David Ing, IBM
Sept. 08	02	The nature of services businesses [references [4]] [presentations [5]]	Team Leadership And Competences (Team types, evolution, techniques) (Inspiring and motivating people) Greetings from Engineering Association for Masters Studies	Prof. Leenamaija Otala, HUT, Stadia Hannu Saarikangas, Director of Engineering Association	Team Leadership (continued) Team Leadership in IBM Belbin test for participants	Prof. Leenamaija Otala, HUT, Stadia David Ing, IBM
Sept. 14	03	Customer experience design and the voice of the customer [references [6]]	Opening Customer and market outlook and customer experiences Case: Nokia customer management and segmentation	Dr. Taina Tukiainen Dr. Jan Feller, Nokia / Enrique Pena Nokia	Beyond customer satisfaction Customer management Understanding the customer Designing the customer-centric organization	Discussion leaders: Teemu Laakso and Tomi Maaniemi Dr. Taina Tukiainen Jan Kajander, Bearing Point
Sept. 15	04	Client management and relationship alignment [references [7]] [presentations [8]]	Towards collaborative client management in the service society	Tech(Lic.) Minna Takala, Nokia Discussion leader: Tommi Järvinen	Strategic development with clients Collaborative views Case: Paper Industry	Dr. Thomas Rohweder, Loparex
Sept. 21	05	Business model innovation and strategic development [references [9]] [presentations [10]]	Strategic development and business models Case: Business models	Dr. Thomas Rohweder, Loparex	Intercultural management working across borders	Discussion leader: Sami Vainio-Palkeinen Dr. Satu Teerikangas, HUT
Sept. 22	06	Business process modelling and operations innovation [references [11]]	International business and business models Case: Shell	Dr. Satu Teerikangas	Challenges of Multinational Corporations in International Finance Masters degree project	Discussion leaders Prof. Thomas Schuster Dr. Taina Tukiainen Discussion leader: Abdi Jama
Sept. 28	07	Research methods: pragmatic and constructive designs	Research presentation : Silent forces in Mergers & acquisitions The principles of research methods	Dr. Satu Teerikangas Phil(lic.) Marjatta Huhta	Research clinics for supporting Masters thesis project	Dr. Taina Tukianen Dr. Satu Teerikangas Dr. Thomas Rhoweder Phil(lis) Marjatta Huhta Discussion leader: Ilkka Sampio
Sept. 29	08	Research methods: survey and hermeneutic designs	The principles of research methods continue Creating a learning organization Managing competence and knowledge	Phil(lic.) Marjatta Huhta Prof. Leenamaija Otala	Research clinics for supporting Masters thesis project	Phil(lic.) Marjatta Huhta Dr. Taina Tukianen Dr. Satu Teerikangas Dr. Thomas Rhoweder Discussion leader: Ilkka Sompio
Oct. 05	09	Solution design; cases in telecom services	Business case development for telecom operators and providers Team work	CESIM Oy Cesim SimCom	Business case development for telecom operators and providers Team work	Discussion leader: Tuukka Lindfors, Tomi Liimatainen and Jakub Wojnar CESIM Oy Cesim SimCom
Oct. 06	10	Service encounters and capacity management; cases in hospitality services	Competence strategy Networks and partnerships based on competence	Prof. Leenamaija Otala	Case: Financial services Case: Japanese restaurant	Discussion leaders: Heli Etuaro and Jarno Mäki Director Antti Larvala, Nordea Restaurant owner
Oct. 12	11	Human capital and communities of practice; cases in health services	Competence development (particularly management competence development) Case: Kone Corporation	Helena Terho SVP, Kone HQ Prof. Leemamaija Otala	Leading knowledge workers	Prof. Leenamaija Otala Discussion leader: Helmut Scheller
Oct. 13	12	Service leadership; cases in education services	Leadership and management, developing myself as a leader Personal leadership profile	Prof. Leenamaija Otala	Me as a learner Learning style test Case: ProCompetence	Prof. Leenamaija Otala Discussion leadet: Arto Lehtola
Oct. 19	13	Autumn holiday
Oct. 20	14	Autumn holiday
Monday, Oct. 23	15	Innovation and service management (with NJIT executive students)	9:00-10:45 optional: Visit to Nokia Ruoholahti, Nokia Research Center NRC, Itämerenkatu 13, Helsinki 11:00-12:00 optional: Visit to F-Secure, Tammasaarenkatu 7, Helsinki Transportation to Nokia House, Keilalahdentie 2-4, Espoo	Overview Nokia & Services, Minna Takala; ServiceResearch at NRC , Malu Chand Miska Hakala (F-Secure host)	"Service Innovation" Workshop Themes: Service Creation in Global Context (B2B & B2C); Moments of Truth and Measures for Success 13:00 Lunch and expectations 13:15 Welcome and Introduction 13:30 Team work, World Cafe method 15:15 Group presentations and discussion 16:30 Summary of the day and conclusions 17:00 Close	DLH, MT, TT, DI Student presentations
Tuesday, Oct. 24	16	Innovation and service management (with NJIT executive students)	9:00-11:00 optional: Visit to Kone Corporation, Keilasatama 3, Espoo 11:00-12:30 optional: Visit to InnoSpa and Lunch, Valkjärventie 7B, Espoo	Lea Lehtinen (Kone host) Tuula Antola (Innospa host)	13:00-15:00 optional: Visit to Planmeca, Asentajankatu 6, Helsinki 15:30 optional: Visit to Design Forum, Erottajankatu 7, Helsinki	Marcus Palmqvist (Planmeca host)
Oct. 26	17	Servive delivery and collaboration and outsourcing Outsourcing	Professional services Restructuring business by outsourcing Case: Dell Case: Nokia	Dr. Taina Tukainen David Ing	Innovation management Presentations by discussion leaders	Discussion leader: Matti Virtanen Anita Navaratnam, Nokia
Oct. 27	18	Enterpreneurism; cases in Chinese and Japanese -style business	Enterpreneurism challenge Case: Second Life	David Ing	Chinese enterpreneurism Japanese style business Case: Chinese style in paper industry, Western world view	Prof. Tatu Koljonen, VTT Discussion leader: Kari Hämäläinen
Nov. 02	19	Telecom services and service quality; cases in European-style business	Telecom services Service quality Case: Nokia quality forum and take quality personally Case: Nokia Siemens joint venture	Kaisa Ilola Tech (Lic.) Minna Takala, Nokia	European style businesses Cases: Nokia, SAP	Discussion leader: Vesa Aaltonen
Nov. 03	20	Interim business project reviews (1) [presentations [12]]	Innovation management and company research	Tuula Antola, CEO InnoSpa Research	Research clinics for supporting Masters thesis project	Dr. Taina Tukianen Dr. Satu Teerikangas Dr. Thomas Rhowede Phil(lis) Marjatta Huhta
Nov. 09	21	Interim business project reviews (2)	The principles of research methods, continued Reporting intellectual capital	Phil(lic.) Marjatta Huhta Prof. Leenamaija Otala	Research clinics for supporting Masters thesis project	Dr. Taina Tukianen Dr. Thomas Rhowede Phil(lis) Marjatta Huhta
Nov. 10	22	Technology architecture; cases in information technology services	The principles of research methods, continued Framework of technology architectures	Marjatta Huhta	Case: ICT-services Case: TietoEnator	TBD Discussion leader: Jari Lappeteleläinen
Nov. 16	23	Service supply chains; cases in logistics and transportation services [presentations [13]]	The supply chain perspective to services High Technology Association visit (12:00)	Tech (Lic.) Marja Blomqvist Mervi Karikorpi Mervi Sibakov	Case study	Tech(Lic.) Jaana Auramo Discussion leader: Jussi Mertjärvi
Nov. 17	24	Ventures; cases in Anglo-American-style business [presentations [14]]	Strategic management and venturing	Prof. Annaleena Parhankangas	Case: UPM-Kymmene Case: Venture fund	Dr. Thomas Rhoweder Discussion leader: Olga Emalianovits
Nov. 23	25	Alliances; cases in Latin-style business	How do alliances succeed or fail	Dr. Satu Teerikangas Dr. Taina Tukainen	Alliances & Ventures Latin style business Discussion	Dr. Satu Teerikangas Dr. Taina Tukiainen Discussion leader: Jose Velasco
Nov. 24	26	Industrial policy; cases in Scandinavian-style business [presentations [15]]	Technology management Architectures	Dr. Päivi Tossavainen	Organization development and tools CP7 Six Sigma	Tech (lic) Minna Takala Discussion leader:Jukka Hovi
Nov. 30	27	Customer interfaces	How to become an entrepreneur in service business ? How to involve and engage end-users into the product and service development process Case: IDEAN	Mikko-Pekka Hanski	The Importance of Customer Interface in Telecom Business Case: TeliaSonera	Director Kaisa Ilola TeliaSonera Discussion leader: Sakari Sistonen
Dec. 01	28	Sustainability and competitiveness	Competitiveness of Nations Challenges and Practicalities in Strategy Implementation	Research Director Dr. Timo Hämäläinen Sitra Prof. Saku Mantere Hanken	Business transformation and change	Jussi Sairainen Bearing Point Discussion leader: Timo Selonen
Dec. 07	29	Business networks, strategic balance and governance	Boards	Prof. Leenamaija Otala, HUT	Alliances and collaboration with industry Cas: SAP	Dr. Thomas Rhoweder Director Kari Aarvala SAP Discussion leader: Marko Veneranta
Dec. 08	30	Overview and conclusion of the semester	Highlights	Taina Tukiainen Minna Takala	Reward and recognition	Taina Tukiainen Minna Takala
-->		Thesis activities: Devise project plan (January 8 -12)
Jan. 12	31	Research salon with visiting scholars	Leadership and innovation The architecture of me.com	Gary Metcalf, Interconnections LLC David Ing, IBM Marianne Kosits, IBM Teresa Daniel, Fielding Institute	(adjourned)	(adjourned)
-->		Thesis activities: Specifying the research question (January 15-19)
Jan. 18	32	National competitiveness and innovation	Tekes presentation Sitra presentation	Mirja Kaarlela Dr. Timo Hämäläinen [presentation [16]]	Enabling innovation through online communities Structuring a thesis Coaching on individual thesis topics	Taina Tukiainen David Ing [presentation [17]]
-->		Thesis activities: Search for knowledge / theory (January 22 - February 2)
Feb. 1		Due date: Thesis plan (research plan, research design)			E-mail to Taina Tukiainen and Marjatta Huhta Post to Rendez blog
Feb. 1	33	Master's thesis workshop: thesis plans	Presentations on research plans Student group 1 [18] Student group 2 [19]	Taina Tukiainen Thomas Rohweder Satu Teerikangas Marjatta Huhta	Presentation on research plans Student group 3 [20] Student group 4 [21]	Taina Tukiainen Thomas Rohweder Satu Teerikangas
Feb. 2	34	Case presentations	Group case presentations	Prof. Leenamaija Otala	Group case presentations	Prof. Leenamaija Otala
-->		Thesis activities: Data collection: interviews, experiments, diaries, surveys, ... (February 5-16)
Feb. 16	35	Master's thesis workshop	Thesis reviews Student group 1 [22] Student group 2 [23]	Marjatta Huhta	Thesis reviews Student group 3 [24] Student group 4 [25]	Marjatta Huhta
-->		Thesis activities: Analyzing data (February 19-23)
-->		Thesis activities: Analyzing data, creating outline, checking research focus (February 26 - March 2)
Mar. 1	36	Master's thesis workshop: thesis writing (at P412)	Thesis writing workshop Student group 1 [26]	Marjatta Huhta	Thesis writing workshop Student group 2 [27]	Marjatta Huhta
Mar. 2	37	Master's thesis workshop: thesis writing (at P412)	Thesis writing workshop Student group 3 [28]	Marjatta Huhta	Thesis writing workshop Student group 4 [29]	Marjatta Huhta
-->		Thesis activities: Continue writing (March 5-16)
Mar. 15		Due date: Thesis, version 1 (30% of writing complete) Title page, table of contents, introduction, 5-6 pages of background, some analysis			E-mail to Taina Tukiainen and Marjatta Huhta Post to Rendez blog
Mar. 16	38	Master's thesis workshop: content reviews	Individual content reviews on theses of student group 1 [30] Individual content reviews on theses of student group 2 [31]	Taina Tukiainen Thomas Rohweder Satu Teerikangas	Individual content reviews on theses of student group 3 [32] Individual content reviews on theses of student group 4 [33]	Taina Tukiainen Thomas Rohweder Satu Teerikangas
-->		Thesis activities: Continue analysis and writing (March 19-30)
Mar. 30	39	Master's thesis workshop: thesis writing (at P412)	Thesis reviews Student group 1 [34] Student group 2 [35]	Marjatta Huhta	Thesis reviews Student group 3 [36] Student group 4 [37]	Marjatta Huhta
Apr. 5		Due date: Thesis, version 2 (50% of writing complete) Revision of 30% version, plus all background, most of analysis, and references			E-mail to Taina Tukiainen and Marjatta Huhta Post to Rendez blog
Apr. 13	40	Master's thesis workshop: thesis writing (at P412)	Thesis reviews Student group 1 [38] Student group 2 [39]	Marjatta Huhta	Thesis reviews Student group 3 [40] Student group 4 [41]	Marjatta Huhta
-->		Thesis activities: Continue writing (April 16-27)
Apr. 27	41	Master's thesis workshop: thesis writing (at P412)	Thesis reviews Student group 1 [42] Student group 2 [43]	Marjatta Huhta	Thesis reviews Student group 3 [44] Student group 4 [45]	Marjatta Huhta
-->		Thesis activities: Preparation of presentation (Powerpoint) and defence (April 30 - May 4)
May 4		Due date: Thesis, version 3 (100% of writing complete) Complete content: Abstract in English (and Finnish), Preface, List of Abbreviations, Recommendations / Conclusions / Managerial Implications, Appendices			E-mail to Taina Tukiainen and Marjatta Huhta Post to Rendez blog
May 10	42	Master's theses presentations	Thesis presentations with opponents Final grading of theses, with directions for final revisions Student group 1 [46]	Taina Tukiainen Thomas Rohweder Satu Teerikangas Marjatta Huhta	Thesis presentations with opponents Final grading of theses, with directions for final revisions Student group 2 [47]	Taina Tukiainen Thomas Rohweder Satu Teerikangas Marjatta Huhta
-->		Thesis activities: Master's studies into covers (May 7-11)
May 11	43	Master's theses presentatations	Thesis presentations with opponents Final grading of theses, with directions for final revisions Student group 3 [48]	Taina Tukiainen Thomas Rohweder Satu Teerikangas Marjatta Huhta	Thesis presentations with opponents Final grading of theses, with directions for revisions Student group 4 [49]	Taina Tukiainen Thomas Rohweder Satu Teerikangas Marjatta Huhta
May 14		Grading committee meeting
May 21		Bound copies of final (revised) thesis submitted
May 25		Graduation (commencing at 10 a.m.)

Links:
[1] http://rendez.org/2006-2008/en/stadia-isbm-2006-sessions#current_month
[2] http://rendez.org/2006-2008/en/stadia-isbm-2006-credits
[3] http://rendez.org/2006-2008/en/ref-service-businesses-in-a-global-economy
[4] http://rendez.org/2006-2008/en/ref-the-nature-of-services-businesses
[5] http://rendez.org/2006-2008/en/node/53
[6] http://rendez.org/2006-2008/en/ref-customer-experience-design-and-the-voice-of-the-customer
[7] http://rendez.org/2006-2008/en/ref-client-management-and-relationship-alignment
[8] http://rendez.org/2006-2008/en/node/53
[9] http://rendez.org/2006-2008/en/ref-business-model-innovation-and-strategic-development
[10] http://rendez.org/2006-2008/en/node/57
[11] http://rendez.org/2006-2008/en/ref-business-process-modelling-and-operations-innovation
[12] http://rendez.org/2006-2008/en/node/141
[13] http://rendez.org/2006-2008/en/node/149
[14] http://rendez.org/2006-2008/en/node/152
[15] http://rendez.org/2006-2008/en/node/173
[16] http://rendez.org/2006-2008/en/timo-hamalainen-national-competitiveness-and-social-innovation
[17] http://rendez.org/2006-2008/en/structuring-your-thesis-in-powerpoint
[18] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[19] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[20] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[21] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[22] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[23] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[24] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[25] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[26] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[27] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[28] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[29] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[30] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[31] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[32] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[33] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[34] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[35] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[36] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[37] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[38] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[39] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[40] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[41] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[42] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[43] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[44] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[45] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4
[46] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group1
[47] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group2
[48] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group3
[49] http://rendez.org/2006-2008/en/stadia-isbm-2006-theses%2523group4