Service Engineering and Management Summer School, Helsinki University of Technology, August 28 to September 2, 2006

[Monday, August 28] | [Tuesday, August 29] | [Wednesday, August 30] |
[Thursday, August 31] | [Friday, September 1] |[Saturday, September 2]

See the original program for more information on SEM 2006.

These digests do not comprise a complete view of the summer school. In addition to the plenary sessions, there were three parallel tracks: health care services, industrial services, and knowledge-intensive business services (KIBS). These digests trail the KIBS track.


Monday, August 28

Time Speaker Slides / Digest
Monday,
9:30 a.m.
Paul Lillrank, "Towards a Service Engineering and Management Framework: Process Perspectives on Services" [Digest as HTML]
Monday,
11:15 a.m.
Valerie Mathieu, "Services Strategies within the Manufacturing Sector" [Digest as HTML]
Monday,
1:45 p.m.
KIBS track: "Introductions" (no digest)
Monday,
1:55 p.m.
KIBS track: Marja Toivonen, "From Professional Services to KIBS" [Digest as HTML]
Monday,
3:20 p.m.
KIBS track: Tea Lempiala, "Innovative Work Community" (no digest)

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Tuesday, August 29

Time Speaker Slides / Digest
Tuesday,
9:30 a.m.
Ashok Agarwal, "Equity in Health Services: Issues and Challenges" [Digest as HTML]
Tuesday,
11:20 a.m.
Som Garimella, "Indian Pharmaceutical Value Chain: Opportunities and Challenges" [Digest as HTML]
Tuesday,
1:35 p.m.
Karita Ilvonen, "Towards eHealth Services" [Digest as HTML]
Tuesday, 2:55 p.m.

KIBS track:

Marja Toivonen, "Innovations in KIBS as Examples of Service Innovations"
Tiina Tuominen, "Managing innovativeness in KIBS"
Robert van der Have "Constructing a Service Innovation Database"

[Digest as HTML]

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Wednesday, August 30

Time Speaker Slides / Digest
Wednesday,
9:20 a.m.
Alok Chakrabarti, "Technology and Innovation in the Services: Some Issues and Research Needs" [Digest as HTML]
Wednesday,
11:15 a.m.
Marja Toivonen, "Services Supporting Innovation: The KIBS Perspective" [Digest as HTML]

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Thursday, August 31

Time Speaker Slides / Digest
Thursday,
1:55 p.m.
KIBS track: Anssi Smedlund, "Networks, Innovation, Services" (no digest)
Thursday,
3:20 p.m.
KIBS track: Ian Miles, "Knowledge Intensive Business Services: Links to the Service Base" [Digest as HTML]
Thursday,
4:45 p.m.
KIBS track: Arja Hallberg, "Exploring Impact on the Interconnected Relationships in a Network Setting" (no digest)

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Friday, September 1

Time Speaker Slides / Digest
Friday, 9:40 a.m. KIBS track: David Ing, "Innovation in Service Business Ecosystems (1)" (no digest)
Friday, 11:20 a.m. KIBS track: David Ing, "Innovation in Service Business Ecosystems (2)" (no digest)
Friday, 12:05 p.m. KIBS track: Ian Miles, "Synthesis" (no digest)
Friday,
4:40 p.m.
Ian Miles, "Services, Innovation and R&D" [Digest as HTML]

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Saturday, September 2

Time Speaker Slides / Digest
Saturday, 11:05 a.m. Marko Lepola, "Services at Nokia Networks" (no digest)
Saturday,
12:55 p.m.
KIBS track: Groupwork summary preparation [Digest as HTML]
Saturday,
1:40 p.m.
Saturday,
2:55 p.m.
Groupwork reports [Digest as HTML]

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[return to digests on rendez.org]

Submitted by daviding on Sun, 2006-11-05 17:25.