Service Engineering and Management Summer School, Helsinki University of Technology, August 28 to September 2, 2006

daviding — Sun, 05 Nov 2006 12:25:11 -0500

See the original program for more information on SEM 2006.

These digests do not comprise a complete view of the summer school. In addition to the plenary sessions, there were three parallel tracks: health care services, industrial services, and knowledge-intensive business services (KIBS). These digests trail the KIBS track.

Monday, August 28

Time	Speaker	Slides / Digest
Monday, 9:30 a.m.	Paul Lillrank, "Towards a Service Engineering and Management Framework: Process Perspectives on Services"	[Digest as HTML]
Monday, 11:15 a.m.	Valerie Mathieu, "Services Strategies within the Manufacturing Sector"	[Digest as HTML]
Monday, 1:45 p.m.	KIBS track: "Introductions"	(no digest)
Monday, 1:55 p.m.	KIBS track: Marja Toivonen, "From Professional Services to KIBS"	[Digest as HTML]
Monday, 3:20 p.m.	KIBS track: Tea Lempiala, "Innovative Work Community"	(no digest)

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Tuesday, August 29

Time	Speaker	Slides / Digest
Tuesday, 9:30 a.m.	Ashok Agarwal, "Equity in Health Services: Issues and Challenges"	[Digest as HTML]
Tuesday, 11:20 a.m.	Som Garimella, "Indian Pharmaceutical Value Chain: Opportunities and Challenges"	[Digest as HTML]
Tuesday, 1:35 p.m.	Karita Ilvonen, "Towards eHealth Services"	[Digest as HTML]
Tuesday, 2:55 p.m.	KIBS track: Marja Toivonen, "Innovations in KIBS as Examples of Service Innovations" Tiina Tuominen, "Managing innovativeness in KIBS" Robert van der Have "Constructing a Service Innovation Database"	[Digest as HTML]

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Wednesday, August 30

Time	Speaker	Slides / Digest
Wednesday, 9:20 a.m.	Alok Chakrabarti, "Technology and Innovation in the Services: Some Issues and Research Needs"	[Digest as HTML]
Wednesday, 11:15 a.m.	Marja Toivonen, "Services Supporting Innovation: The KIBS Perspective"	[Digest as HTML]

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Thursday, August 31

Time	Speaker	Slides / Digest
Thursday, 1:55 p.m.	KIBS track: Anssi Smedlund, "Networks, Innovation, Services"	(no digest)
Thursday, 3:20 p.m.	KIBS track: Ian Miles, "Knowledge Intensive Business Services: Links to the Service Base"	[Digest as HTML]
Thursday, 4:45 p.m.	KIBS track: Arja Hallberg, "Exploring Impact on the Interconnected Relationships in a Network Setting"	(no digest)

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Friday, September 1

Time	Speaker	Slides / Digest
Friday, 9:40 a.m.	KIBS track: David Ing, "Innovation in Service Business Ecosystems (1)"	(no digest)
Friday, 11:20 a.m.	KIBS track: David Ing, "Innovation in Service Business Ecosystems (2)"	(no digest)
Friday, 12:05 p.m.	KIBS track: Ian Miles, "Synthesis"	(no digest)
Friday, 4:40 p.m.	Ian Miles, "Services, Innovation and R&D"	[Digest as HTML]

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Saturday, September 2

Time	Speaker	Slides / Digest
Saturday, 11:05 a.m.	Marko Lepola, "Services at Nokia Networks"	(no digest)
Saturday, 12:55 p.m.	KIBS track: Groupwork summary preparation	[Digest as HTML]
Saturday, 1:40 p.m.	KIBS track: Groupwork summary preparation	[Digest as HTML]
Saturday, 2:55 p.m.	Groupwork reports	[Digest as HTML]

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Rendez - Service Engineering and Management Summer School, Helsinki University of Technology, August 28 to September 2, 2006 - Comments

Service Engineering and Management Summer School, Helsinki University of Technology, August 28 to September 2, 2006

Monday, August 28

Tuesday, August 29

Wednesday, August 30

Thursday, August 31

Friday, September 1

Saturday, September 2