Invited speakers were invited to present at the 4th Symposium of the 21st-Century Center of Excellence Program at the Tokyo Institute of Technology. David Ing led with a presentation on "Service Science, Management and Engineering: Overview and Perspective", on behalf of IBM Americas Group.
Marja Toivonen spoke on the "Collaboration of Industry, Academia and Government for Promoting Services Research in Finland".
Jim Kijima described a "New Service Innovation Educational Program at Tokyo Tech".
Hiroshi Deguchi outlined "Service Sciences, Management and Engineering: Its Research Domain and My Research Map".
These formal proceedings marked the launch of a new educational program for master's engineering students at Tokyo Tech.